What is your return policy?
Our return policy outlines the guidelines and procedures for returning products. It covers aspects such as eligibility, timeframes, conditions, and refund methods.
Are there any specific conditions for a product to be eligible for return?
Generally, the product should be unused, in its original condition, and accompanied by all original packaging and accessories.
Do I need to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. We advise you to check your order as soon as you receive it. If the return is due to an error on our part, such as a defective product or an incorrect item sent, they are returned immediately.
However, if the return is due to a change of mind, an open or used product, or other non-defective reasons, the customer may be responsible for the return shipping costs.
What if I received a damaged or defective item?
If you received a damaged or defective item and didn’t check it on the spot, please reach out to our customer support team immediately.
We will guide you through the return process and arrange for a replacement or refund, depending on your preference and product availability